MATBUS COVID-19 Response
Last updated: May 17, 2021
MATBUS is committed to the health and safety of our passengers and staff. We are monitoring COVID-19 pandemic conditions with constant communication from local, state and federal officials. Check this page for updates before you ride.
Effective Monday, August 3, 2020, masks are required on all MATBUS vehicles. This includes both fixed route and MAT Paratransit services. Masks must be worn while you are riding the bus, as well as when you are waiting at a bus stop or hub near other passengers. Masks must cover both the nose and mouth. The mask requirement originally began on July 25, 2020 for Minnesota routes.
For those who board a bus without a face mask, bus drivers will provide a complimentary disposable mask for a limited time.
Passengers with medical conditions or disabilities that prevent them from wearing a mask will not be required to wear one. Children who are 5 years old and under will not be required to wear a mask, and masks are not recommended for children under 2 years old.
Passengers who do not follow this policy may be denied service, or asked to leave the MATBUS vehicle or facility.
The Transportation Security Administration (TSA) has issued a directive that requires masks for all passengers and staff -- including those that are fully vaccinated -- on all public transportation and transit buildings. This requirement has been extended until September 13, 2021, and overrides any mask guidelines on the state or local level.
For more information about the TSA directive, visit the TSA website.
Current MATBUS Service
- Fare collection resumed on April 1, 2021. Free rides will still be available for COVID-19 vaccine appointments. Riders are welcome to take one free round trip for each of the two vaccine appointments. When boarding, simply tell the driver you are traveling to or from your official vaccine site. These free rides are also available for MAT Paratransit riders.
- There is no reduction in service. All routes are running as normal, except for those on detours. Visit the Detours page to check your route before beginning your trip.
- The Ground Transportation Center is open to the public.
How You Can Help
- Wear a face mask or other type of covering over your nose and mouth.
- Leave extra room between yourself and others, both on the bus and at the bus stop.
- Wash your hands often with soap and water. If soap and water are not available, use hand sanitizer.
- Avoid touching your eyes, nose and mouth.
- Cover your cough or sneeze with a tissue or your elbow.
- Stay home if you are sick.
In order to keep this service safe for all users, we ask riders to avoid loitering or congregating at the downtown hub. We must also remind our riders not to joy ride. According to MATBUS policy, “Joy riding, which is defined as riding the bus for one full trip without deboarding, is not allowed. MATBUS staff will question passengers who do not deboard within one trip and assist them, if needed, in determining the route needed to reach their final destination.”
Steps We're Taking
- Drivers are required to wear a face mask while working.
- Drivers are provided with face masks, face shields, goggles, gloves and hand sanitizer.
- We are continuing to provide free rides to those who need to travel for COVID-19 vaccine appointments. Getting riders to vaccine appointments is an important part of working toward a safer community for all.
Riders are welcome to take one free round trip for each of the two vaccine appointments. When boarding, simply tell the driver you are traveling to or from your official vaccine site. These free rides are also available for MAT Paratransit riders.
- Plexiglass barriers were installed on all fixed route buses. These help separate the driver from passengers and minimize contact.
- Buses are sanitized with safe, CDC-recommended products and methods daily.
For a chronological list of actions we’ve taken, visit our COVID-19 Updates page.