Paratransit Services

This program provides transportation for those who are unable to travel on MATBUS fixed route buses without assistance. Those who are certified as Paratransit eligible under the Americans with Disabilities Act may use this service. The service is available for passengers aged 7 and above.

To reserve a ride on MAT Paratransit, you need a "Special User Card." You can request a free application for this card from Metro Area Transit or download it here as a PDF. You will be asked to provide the name of a medical or qualified social service professional who can verify your disability.

It will take us about three weeks to process your application.  Your card will be mailed to you when your application is approved; it is valid for three years. The card will include any restrictions placed on your use of the service and a phone number you can call to reserve a ride.

Attention - new "no show" and late cancellation policy
(effective Sunday, October 18, 2015) - click HERE to view.

Paying for your ride
The cost for passengers to ride MAT Paratransit is $3.00 each way; guests also pay this fee. Personal care attendants and children under seven ride free with an eligible passenger. Coupon books that cover 20 rides can be purchased for $60. Those paying with cash must have exact change.

Hours of service
MAT Paratransit is available:
Monday through Friday: 6 a.m. to 11:15 p.m.
Saturday: 7 a.m. to 11:15 p.m.
Sunday: 7 a.m. to 5 p.m. (service available to Fargo and West Fargo residents only on Sunday)

We are closed on major holidays; see our calendar for details.

Area served
MAT Paratransit passengers can travel to Fargo, West Fargo, Moorhead or Dilworth; there are no restrictions on the purpose of your trip.

A brochure about our Paratransit services is available for download as a PDF.

Slide Show
View a slide show (.pdf) about how to use the paratransit system. If you don't have Acrobat Reader installed on your computer, you can download a free version of Adobe Reader here.

Contact Paratransit

To make reservations, call:  701.235.4464
8:00 am - 4:30 pm M-F
7-1-1 Relay (TDD only)

To request an application, call:
Fargo & Moorhead:  701.235.4464

Eligibility Appeals Process [Federal Regulation 49 CFR 37.125(g)] 
A subcommittee of the Metro Area Mayors’ Committee for People with Disabilities (Appeals Subcommittee) will serve as the Administrative Appeals Board for the Cities of Fargo and Moorhead.  The Committee consists of four members of the full committee and one Paratransit rider.  If the applicant wishes to appeal the eligibility determination, the following process shall be followed:

 a.  A written appeal must be filed within 60 days of the date of the letter notifying an individual that they have been determined to be ineligible for ADA Paratransit service.

 b.   Written appeals shall be delivered to MAT Paratransit, Transit Administration Office, 650 23rd Street North, Fargo, ND 58102 for consideration.

 c.  The applicant, or a representative of their choice, shall have the opportunity to be heard and present information and arguments in support of his/her position to the Appeals Subcommittee of the Metro Area Mayors’ Committee for People with Disabilities.  The City of Fargo's Health Officer, an M.D., will advise the Committee as necessary.

 d.  A written determination of the decision on the appeal, including the reasons for such decision, shall be forwarded to the applicant within 30 days of the completion of the appeals process.  If a decision is not made within 30 days, the applicant will be determined temporarily eligible until such time as the decision regarding the appeal is made by the Committee.

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