General Complaints or Compliments
Do you have a compliment or complaint?
MATBUS works to ensure all passengers are provided with the best possible customer service. If you would like to recognize an employee for their customer service skills or you have experienced less than perfect customer service with MATBUS, we encourage your feedback. Your feedback may be submitted below or you may call our Ground Transportation Center (GTC) at 701.232.7500 and have your comment or complaint heard by one of our team members.
In order for MATBUS to investigate any Feedback item, you must provide the date and time, route or vehicle and a location of the incident. Feedback submitted without this information will not be investigated.
Statement of Non-Discrimination
The Cities of Fargo, ND and Moorhead, MN operate MATBUS and provide access to all its programs, services and benefits in compliance with Title VI of the Civil Rights Act of 1964 without regard to race, color national origin, sec (23 U.S.C. 324), age (42 U.S.C. 6101), disability/handicap (29 U.S.C. 790) or socioeconomic status (E.O. 12898). For more information or to file a discrimination complaint, please contact 701.241.8140. This statement, as well as the MATBUS schedules and maps, is available in alternative format upon request. MATBUS will provide reasonable accommodations for people with disabilities when possible.