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Reasonable Accommodation

Reasonable accommodations may be granted by MATBUS operators, dispatch or supervisory staff. These requests are limited to short-term requests that do not place the passenger(s) or MATBUS employees in an unsafe situation.

Some examples of reasonable accommodations are:

  • Dropping passengers off at the nearest paved sidewalk or driveway prior to or after the signed bus stop.
  • Making room for a passengers mobility device.
    Mobility device must be able to be secured safely on the vehicle and cannot block the aisle way or exit doors.
  • Making an announcement for a passenger stop that is not a regularly announced location.

Additional requests for accommodations should be made through the contact us page, by calling our administration offices at 701.241.8140, or completing the Reasonable Accommodation Form.

Reasonable Modification

FTA Reasonable Modification Policy

Agencies are required to make reasonable modifications to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

Requests for reasonable modifications should be made through the contact us page, or by calling our administration offices at 701.241.8140

Some situations will be on-the-spot, in those cases MATBUS riders should let the driver know what their reasonable modification is and they will inform the dispatchers for instructions on how to proceed.