Reasonable accommodations may be granted by MATBUS operators, dispatch or supervisory staff. These requests are limited to short-term requests that do not place the passenger(s) or MATBUS employees in an unsafe situation.
Some examples of reasonable accommodations are:
- Dropping passengers off at the nearest paved sidewalk or driveway prior to or after the signed bus stop.
- Making room for a passengers mobility device.
Mobility device must be able to be secured safely on the vehicle and cannot block the aisle way or exit doors.
- Making an announcement for a passenger stop that is not a regularly announced location.