Paratransit Mobile App
The MATBUS Paratransit App allows fully eligible MAT Paratransit riders to schedule their own rides independently, rather than calling in to reservationists. This app is available in Google Play and the Apple App Store.
Rider Benefits
- Schedule rides any day at any time
- No need to wait on hold to speak to a reservationist
- Edit or cancel rides quickly
- Keep track of your upcoming rides
- Pay with your uploaded credit/debit card
Is using the app a good option for me?
Only fully eligible paratransit riders may schedule rides through the app. Anyone with conditional eligibility (snow/ice, hours of darkness, etc.) must continue to book rides by calling a reservationist.
The app would work best for riders who already schedule and pay for their rides independently. New riders should consider their comfort level in using smartphone apps, as well as managing their own calendar and making appointments. The app can also be used by family members or caregivers who schedule trips on behalf of the MAT Paratransit rider.
Sunday rides and next-day rides are not available through the app, and must be scheduled by phone. Any app scheduling done after office hours will be considered as occurring the next calendar day. Example: On Wednesday at 8:00pm, the earliest ride you could schedule is on Saturday.
Getting Started
Before using the app, you must have completed the application process, and be approved as a fully eligible MAT Paratransit rider. Do not set up an account on the app before you are fully approved.
- Download the app by searching for "MATBUS Paratransit" in your app store.
- Open the app and select the Get Started button on the home screen.
- Enter your phone number, and follow the prompts.
- If paying with a credit/debit card, upload the card details under Payment Methods.