Reasonable Modification

FTA Reasonable Modification Policy

Agencies are required to make reasonable modifications to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

Requests for reasonable modifications should be made through the contact us page, or by calling our administration offices at 701.241.8140

Some situations will be on-the-spot, in those cases MATBUS riders should let the driver know what their reasonable modification is and they will inform the dispatchers for instructions on how to proceed.